Privacy Policy

1. Information We Collect

Personal Information:

• Name, phone number, and email address for booking purposes
• Travel dates, destinations, and group size
• Special requirements or preferences for your journey
• Payment information (processed securely through our payment partners)

Automatically Collected Information:

• Website usage data and analytics
• Device information and IP addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

• Process and manage your vehicle bookings
• Communicate with you about your travel arrangements
• Provide customer support and assistance
• Send important updates about your bookings
• Improve our services and website functionality
• Comply with legal and regulatory requirements

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With our drivers and staff to provide your requested services
• With payment processors to handle transactions securely
• When required by law or legal proceedings
• To protect our rights, property, or safety
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure data transmission and storage
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Staff training on data protection practices

5. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Booking information is typically retained for accounting and legal purposes for up to 7 years after the completion of services.

6. Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• File a complaint about our data handling practices

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Some features may not function properly if cookies are disabled.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Contact Us

If you have questions about this privacy policy or wish to exercise your rights:

• Phone: +977-9802379852 / +977-9709155803
• Address: Lazimpat, Kathmandu, Nepal
• Business Hours: Available 24/7 for inquiries